Dragon Digital Solutions is a forward-thinking digital agency that crafts intelligent platforms and automation tools for enterprise clients. As part of a new engagement, they were tasked with developing an AI chatbot tailored for customer service automation in the finance sector.
Challenges:
Urgent need for skilled professionals in AI chatbot architecture
Internal team bandwidth was maxed out with existing client work
Required synchronized hiring of developers, QA, and product lead
Objectives:
Rapidly assemble a high-performing product team via on-demand talent sourcing
Ensure seamless integration of external talent into their agile workflow
Deliver a functional MVP of the AI chatbot within 8 weeks
Raki Digital Solutions activated its Scalable Talent engine to deploy a vetted product team:
Sourced and assigned 2 AI-savvy developers skilled in NLP and chatbot frameworks
Provided an experienced QA analyst to build automated test cases and validate conversational flow
Supplied a Product Lead to manage scope, timelines, and cross-functional alignment
Integrated talent into Dragon’s daily standups, sprint cycles, and collaboration stack within 48 hours
📌 Kicked off team onboarding with roles mapped to chatbot lifecycle phases
🧠 Developers used Python and Rasa to structure chatbot logic and training data
✅ QA analyst created test suites simulating user inputs and multilingual edge cases
🕹️ Product Lead ensured backlog grooming and feature prioritization matched end-user goals
🔄 Delivered weekly sprint reviews with adaptive feedback loops between client and team
⏱️ Project ramp-up achieved in under 72 hours, meeting critical launch timelines
🤖 MVP chatbot completed in 7.5 weeks, including multilingual support and escalation flow
🧪 QA pass rate for core flows reached 98% in regression testing
👥 Client satisfaction score for team synergy and delivery quality hit 9.4/10
🔧 Reduced hiring overhead and risk—cut down on 3-week sourcing time
Dragon Digital Solutions now uses Scalable Talent, On-Demand to:
Extend their chatbot team for new use cases and AI feature integrations
Engage additional QA experts for cross-platform testing
Tap into fractional product leadership for agile coaching and roadmap reviews
Maintain flexible access to top-tier tech talent without long-term commitments
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