Alpha POS System is a Philippine-based provider of point-of-sale software used by retail and food businesses. Despite its market presence, the platform faced usability issues, high crash rates, and inconsistent functionality—leading to frequent complaints from merchants and customer service bottlenecks.
The client sought help after experiencing:
Frequent app freezes and transaction failures
Compatibility problems across Android devices and system updates
Unverified bug reports that created resolution delays
Primary objectives:
Conduct a comprehensive QA audit to uncover hidden bugs
Improve stability, speed, and test coverage for future releases
Restore merchant confidence and reduce customer support load
Raki Digital Solutions deployed a dedicated QA team to establish clarity and control:
Initiated a manual and automated test cycle across key user flows
Created device-specific test cases to address mobile inconsistencies
Developed a bug traceability matrix to map defects to root causes
Integrated test scenarios that replicated live store environments
This allowed us to validate real-world reliability and prioritize fixes with precision.
✅ Reviewed 120+ UI interactions and payment workflows
🧪 Built a regression test suite using Playwright and Postman
📲 Ran tests across multiple Android OS versions and hardware tiers
🐞 Identified 47 critical and 96 minor bugs within the first QA cycle
📊 Delivered weekly reports with severity-based prioritization and visual insights
📉 App crash rates reduced by 68% within 30 days
🛒 Transaction success improved to 99.3% across supported devices
📞 Support tickets dropped by 42%, easing operational stress
💬 Merchants reported smoother interface interactions and lower error incidents
💡 QA feedback loop implemented for future releases to prevent recurrence
Our partnership didn’t end at testing. Alpha POS continues to engage Raki Digital Solutions for:
📆 Monthly regression audits ensuring performance across all merchant environments
🧩 On-demand QA testing for new features and version releases
🧠 Expansion of test scenarios based on emerging user behavior
📍 Strategic insights into system upgrades and scalability
🔍 Real-time defect monitoring and resolution guidance
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